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This guide is intended to aid and serve as a “how to” for all users in resetting their password with Self Service Password Reset (SSPR)
Self Service Password Reset (SSPR) is a Microsoft delivered feature that allows an enrolled user the ability to reset their own password.
The Self Service Password Reset process can be started in two ways:
Select one of the presented options. These were set up when you enrolled in SSPR. Only options you configured during enrollment will be presented.
Chose the appropriate section in this user guide for your selection.
If you enter data for Authentication Phone or Authentication Email, it's not visible in the global directory. The only people who can see this data are you and your administrators. Only you can see the answers to your security questions.
The limited list of special characters has been determined to be compatible with all systems that share this sign-in credential. In some cases, a non-supported character will be accepted but may cause issues when signing in to another system.
For security reasons, the full list is not available; however, “Common Phrases” are a combination of characters that are well known to attackers. These phrases are not allowed to prevent you from unknowingly creating a vulnerable password. Some examples of password that should not be used are “Password1234”, “QWERTyuiop!@#$” or ”Abcd12345678.”
If you have any questions or problems, please contact the Help Desk
Download the Self-Service Password Reset Manual (PDF - 2.35MB)