About Richland College > Strategic Plan > Performance Excellence Model

Performance Excellence Model

Performance Excellence Model Diagram

Text Version of Performance Excellence Model Chart

The Performance Excellence Model chart features a green circle in the middle with the words “Strategy,” “Mission,” “Vision,” “Values” and “Core Competencies.” Outside of the circle are four more words – “Approach” is written above the circle, “Deploy” is written to the right of the circle, “Learn” is written below the circle and “Integrate” is written to the left of the circle. There are word boxes next to each of these four words.

Above the word “Approach” is a textbox that states, “Strategic Planning Priorities.” Overlapping that textbox directly underneath is a set of four smaller textboxes that contain the terms: “Engage with the Community,” “Empower Student Success,” “Empower Employee Success” and “Ensure Institutional Effectiveness” respectively.

To the right of the word “Deploy” is a textbox titled, “Baldrige Criteria Categories to Address,” which contains the bullet points: “Leadership,” “Strategy,” “Students/Customers,” “Measurement Analysis and Knowledge Management,” “Workforce,” “Operations” and “Results.” Overlapping this main textbox is a set of five smaller boxes that contain the terms: “Key Performance Indicators,” “Organizational Focus Plan,” “Process Mapping,” “Assessment Plans” and “Faculty and Staff Engagement,” respectively. 

Underneath the word “Learn” is a textbox that states, “Performance and Process Evaluation.” Overlapping that textbox directly above is a set of four smaller textboxes that contain the terms: “Thunion Report Card,” “Assessment of SLOs and Services,” “Program Review” and “Benchmarking” respectively.

To the left of the word “Integrate” is a textbox titled, “Institutional Process to Improve,” which contains the bullet points: “Student Learning,” “Student Support Services,” “Employee Services” and “Administrative Support Services.” Overlapping the textbox directly to the right is a set of four smaller textboxes that contain the terms: “Departmental Action Plans,” “Shared Learning,” “Innovation” and “Faculty and Staff Professional Development” respectively.

Approach

We approach our performance discipline systematically. We annually review and update our

  • Vision, Mission, Values, and Core Competencies
  • Strategic challenges, advantages and opportunities
  • Strategic Planning Priority Goals for Student Learning
  • Key Performance Indicators (KPIs) and Measures
  • One-, three-, and Nve-year Performance Targets
  • Organizational Focus Document
  • Budget projections, operating reserves, and fund balances

Deploy

We deploy approaches broadly and deeply to relevant work groups throughout the college through

  • Organizational Focus and Departmental Action Plans
  • Process Mapping
  • Assessment Plans
  • Faculty and Staff Engagement

Learn

We analyze and evaluate our success learning from:

  • Monthly reviews of KPI Thunion Report Targets achieved
  • End-of-year results for KPI Measures
  • Results of Learning Outcomes and Services Assessments
  • Departmental Action Plan outcomes
  • In-depth review of Academic, Administrative, and Support Services programs
  • Benchmarking selected best in-class organizations

Integrate

We integrate what we have learned into our daily work by:

  • Working through cross-functional teams and councils
  • Managing performance based on results
  • Prioritizing resources for strategies that improve organization performance