Continuing Education

Mediation and Dispute Resolution Certificate

Career Background

In Forbes’s 2009 article titled America’s Most Surprising Six-Figure Jobs, it states, "arbitrators and mediators make the six-figure cut for top earners." In addition, US News and World Report identified being a Mediator as one of the Best Careers of 2011. "Employment in arbitration, mediation, and conciliation is expected to expand by 1,400 jobs, or 22 percent, between 2008 and 2018, according to the Labor Department. That's a growth-rate above the average for all occupations."

The study and use of alternative dispute resolution processes has increased rapidly over the past two decades in the public and private sector. Courts, business owners, employers, HOAs, realtors, and universities as well as government agencies are using mediation to help improve working relationships, cut legal costs, and increase productivity.

Program Overview

The Mediation and Dispute Resolution Professional Certificate Program is designed for those wishing to enhance their knowledge and practice of dispute resolution process, for people pursuing a career in dispute resolution, and those seeking to improve their communication skills for personal growth. The curriculum explores the history of dispute resolution and merges a theoretical grounding with a practical application of collaborative problem solving to offer a solid educational experience.

Completion of the program shows evidence to a prospective or current employer of recent professional-level training and development in this field for career advancement and/or salary increase purposes. Participants will receive Continuing Education Units for program courses completed and courses may fulfill continuing education requirements for specific professions.

Certificate Requirements

Candidates for the certificate must complete 4 required courses, 2 electives and a practicum. Candidates must successfully complete all certificate required courses and practicum in order to receive the overall program certificate.

Length of Training

Depending on course offerings students may complete the entire program in approximately one year or three semesters. Mediation course offerings may vary by semester.

Core Coursework

Rubric Coursework Hours
HRPO 1006 Basic Mediation 40
BMGT 1028 Introduction to Negotiation 40
LGLA 1005 Civil Law and Mediation 40
POFT 1091 Transformative Mediation 20
BUSG 1091 Mediation Practicum 40
Total Core Coursework 180

Elective Coursework

Rubric Coursework Hours
COMG 1045 Workplace Conflict 24
POFT 1091 Advanced Family Law & Mediation 30
COMG 1045 Advanced Mediation for Corporations 30

Elective courses may be able to be applied toward annual LPC and CEU requirements in order to maintain the licensure for the following professions:

• Lawyers
• Licensed Counselors
• Certified Life Coaches
• Certified Mediators
• Teachers
• Psychologists
• Law Enforcement
….and many more!

Keep an eye out for these upcoming offerings and more!



Instructor Bio
Dr. Ralph Steele, BCPC, Dr. Steele has over 10 years of experience in mediation of business and family issues. He has mediated over 8,000 hours of mediation cases and is a Distinguished Credential Mediator. He has received a doctorate degree in Civil law and Mediation at Oxford University. Dr. Steele is also a Board Certified Professional Counselor by American Psychotherapy Association and Texas Board of Examiners of Professional Counselors. Ralph honorably served as a United States naval officer and is devoted to developing our youth as future leaders who make a positive impact on society.

Course Descriptions

Advanced Family Law & Mediation POFT 1091 – 30 hours
This course is designed to build upon and develop a mediator's knowledge and ability to serve as a third party in domestic relations. More difficult facts and issues will be presented and discussed such as how abusive relationships impact the parties and dispute resolution. Upon successful completion of this course persons will be able to demonstrate the knowledge application and understanding of more complex relations issues, and how cases involving these issues can be successfully mediated. Prerequisite: Basic Mediation
This course is great for persons who are mediators, attorneys who practice family law, social workers, child protective services persons, counselors, and clergy personnel. MCLEs and CEUs will be given.

Advanced Mediation for Corporations COMG 1045 – 30 hours
This advanced mediation course examines the psycho-social, financial and legal communications and relational aspects of mediation while focusing on the negotiation skills required for dealing with complex issues within corporations.
This course also offers an in depth examination of multi-party, large and Fortune 500 Corporations. In this highly interactive class, participants will learn very specific theoretical and practical hands on dispute resolution processes as well as the evaluative mediation style. Prerequisite: Basic Mediation.

Basic Mediation HRPO 1006 – 40 hours
The course provides an overview of the theoretical and practical aspects of the mediation process. Participants will learn a developmental process to conduct mediations, and practice fundamental dispute resolution skills, such as listening, reframing, summarizing, problem-solving and creating a safe non-threatening environment. Through lecture, discussion, video simulations and interactive exercises of role play, participants will gain a functional knowledge of the power and practice of mediation. This satisfies the 40 hour requirement CEUs with 3 hours of ethics. It also satisfies the Texas Court requirement for mediation programs.
This course is excellent for persons seeking to receive the basics about mediation and to begin the process of learning what mediation involves. It can help individuals professionally and personally in resolving disputes, supervising others, and obtaining skills and knowledge of how to become a mediator. MCLEs and CEUs are given.

Civil Law and Mediation LGLA 1005 – 40 hours
This course addresses the nature of conflict and the implications the law has in the mediation process. The fundamentals of the American Legal System will be reviewed. Participants will review the legal reasoning process needed to interpret case law and statutes. Research methods and materials used by judges and attorneys on how they find and interpret the law will be discussed. Prerequisite: Basic Mediation.

Introduction to Negotiation BMGT 1028 – 40 hours
Learn theoretical knowledge and practical skills essential to become an effective negotiator. The art and science of negotiation is a skill that can be taught and then developed. Participants will learn successful strategies and tactics for negotiation, as well as have opportunities to practice their skills in role play scenarios. This course offers a systematic approach to mastering the basic fundamentals of becoming and excellent negotiator and managing conflict. Introduction to negotiation, negotiation, negotiating.

Transformative Mediation POFT 1091 – 20 hours
Transformational Mediation is an approach to conflict intervention that is used in a wide range of settings including the courts, the community and the governmental arena. It has been adapted for interventions that address team development and multi-party disputes. This course provides an understanding of the core purpose and foundational principles of transformative practice as well as teaches mediators how to guide disputants in taking sole responsibility for all outcomes. Through readings, class discussions, video illustrations and skill building exercises, participants will be exposed to this approach to mediation practice.

Workplace Conflict COMG 1045 – 24 hours
This course serves as an introductory course to the sources and causes of conflict within business organizations, colleges and universities (both public and private). It addresses implementation issues, such as working with multiple and often polarized senior stakeholders that must be addressed when implementing mediation and conflict resolution services within business settings. DVD simulation and case studies are used to help persons assess workplace conflicts and to provide specific skills necessary for managing and preventing workplace disputes.
This course is great for human resource managers, supervisors, employees, attorneys and professionals. CEUs and MCLE credit will be given for participants through the Texas State Bar, The Board of Examiners for Social Work, Licensed Professional Counselors, Psychologists and other professional educators who seek continuing education credit. /p>

More Information:

Please call Heather H at 972-238-6918.
email: HLozano@dcccd.edu

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