Continuing Education

Programs & Courses

Continuing Education

Help Desk Basics

Program Description

A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-number, website and/or e-mail.

Length of Training

This 144-hour program will prepare an individual with the basic skills for employment at a Help Desk or a Call Center. The program features hands-on training. Students can expect to complete the program in a minimum of one semester by attending day, evening and/or weekend classes.

Prerequisites

Keyboarding I
Computer Basics & Windows

Rubric Coursework Hours
ITSC 1008 Help Desk Concepts 24
ITSC 1008 Computer Support for Help Desk 32
ITSC 1044 Customer Service Skills for Help Desk 24
CPMT 1000 PC Maintenance & Troubleshooting 12
CPMT 1000 PC Security and Maintenance 12
ITSW 1021 MS Office 2010 36
  Total 140

Textbook and Flash drive required for all classes.
Classes will vary by semester

More Information

Please contact Judy:
972-238-6069 or
email JudyG@dcccd.edu

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