Help Desk Basics
Program Description
A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-number, website and/or e-mail.
Length of Training
This 144-hour program will prepare an individual with the basic skills for employment at a Help Desk or a Call Center. The program features hands-on training. Students can expect to complete the program in a minimum of one semester by attending day, evening and/or weekend classes.
Prerequisites
Keyboarding I
Computer Basics & Windows
Internet Essentials
| Rubric | Coursework | Hours |
|---|---|---|
| ITSC 1008 | Help Desk Concepts | 24 |
| ITSC 1008 | Computer Support for Help Desk | 32 |
| ITSC 1044 | Customer Service Skills for Help Desk | 24 |
| CPMT 1000 | PC Maintenance & Troubleshooting | 8 |
| CPMT 1000 | PC Security and Maintenance | 8 |
| ITSW 1021 | MS Office 2010 | 36 |
| Total | 132 |
Textbook and Flash drive required for all classes.
Classes will vary by semester
More Information
Please contact Judy:
972-238-6069 or
email JudyG@dcccd.edu