A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-number, website and/or e-mail.
Length of Training
This 144-hour program will prepare an individual with the basic skills for employment at a Help Desk or a Call Center. The program features hands-on training. Students can expect to complete the program in a minimum of one semester by attending day, evening and/or weekend classes.
Computer Basics & Windows
|ITSC 1008||Help Desk Concepts||24|
|ITSC 1008||Computer Support for Help Desk||32|
|ITSC 1044||Customer Service Skills for Help Desk||24|
|CPMT 1000||PC Maintenance & Troubleshooting||12|
|CPMT 1000||PC Security and Maintenance||12|
|ITSW 1021||MS Office 2010||36|
Textbook and Flash drive required for all classes.
Classes will vary by semester
Please contact Judy: