Continuing Education

Call Center / Help Desk Certificate

Program Description

A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-number, website and/or e-mail.

Length of Training

This 140-hour program will prepare an individual with the basic skills for employment at a Help Desk or a Call Center. The program features hands-on training. Students can expect to complete the program in a minimum of one semester by attending day, evening and/or weekend classes.

Prerequisites

Keyboarding I
Computer Basics & Windows

Rubric Coursework Hours
ITSC 1008 Call Center/Help Desk Concepts 24
ITSC 1008 Customer Support for Call Centers/Help Desk 32
ITSC 1044 Customer Service Skills for Call Centers/Help Desk 24
CPMT 1000 PC Maintenance & Troubleshooting Help Desk 12
CPMT 1000 PC Security and Maintenance - Help Desk 12
ITSW 1021 MS Office 2013 36
  Total 140

Textbook and Flash drive required for all classes.
Classes will vary by semester

More Information

Please contact Judy:
972-238-6069 or
email JudyG@dcccd.edu

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