A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-number, website and/or e-mail.
Length of Training
This 140-hour program will prepare an individual with the basic skills for employment at a Help Desk or a Call Center. The program features hands-on training. Students can expect to complete the program in a minimum of one semester by attending day, evening and/or weekend classes.
Computer Basics & Windows
|ITSC 1008||Call Center/Help Desk Concepts||24|
|ITSC 1008||Customer Support for Call Centers/Help Desk||32|
|ITSC 1044||Customer Service Skills for Call Centers/Help Desk||24|
|CPMT 1000||PC Maintenance & Troubleshooting – Help Desk||12|
|CPMT 1000||PC Security and Maintenance - Help Desk||12|
|ITSW 1021||MS Office 2013||36|
Textbook and Flash drive required for all classes.
Classes will vary by semester
Please contact Judy: