Help Desk Basics
Program Description
A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-number, website and/or e-mail.
Length of Training
This 144-hour program will prepare an individual with the basic skills for employment at a Help Desk or a Call Center. The program features hands-on training. Students can expect to complete the program in a minimum of one semester by attending day, evening and/or weekend classes.
Prerequisites
Keyboarding I
Computer Essentials II (Intro to Vista)
Internet Essentials
| Coursework | Hours |
|---|---|
| Help Desk Concepts | 24 |
| Computer Support for Help Desk | 32 |
| Customer Service Skills for Help Desk | 24 |
| PC Hardware | 8 |
| PC Software | 8 |
| Word, I, II & III | 24 |
| Excel, I, II & III | 28 |
| Total | 144 |
| Texts are required for all courses *Course offerings vary by semester |
|
More Information
Please contact Judy:
972-238-6069 or
email JudyG@dcccd.edu