FAQ's / How to...
FAQ's Business Office
- Q: My class was dropped. Why?
- Q: What is a Higher One card?
- Q: I applied for a new Higher One card and have not received it. Why?
- Q: Do I have to pay the entire amount of tuition due on, or by, this date?
- Q: Where do I get a Student ID Card?
- Q: I dropped my class during the refund period. Why can’t I get cash back now?
- Q: I have the G.I. Bill. Who will pay my classes?
- Q: I am in the Richland College High School (RCHS). Can I get a Student ID Card?
- Q: I dropped my class during the refund period. Why can’t I get cash back now?
A: Payment was probably not received by the due date. If so, you were dropped for non-payment. See an advisor to re-enroll for the class, if space is available, and pay as soon as possible.
A: DCCCD has launched a new system for processing and distributing refunds and disbursements (such as financial aid funds) to students. With the help of Higher One, a financial services vendor, you’ll have more options for getting your money, and you’ll get it faster. For more info, visit www.richlandcollege.edu/moneycard
A: Be sure your address is correct and that it’s verified with eConnect. If you feel you are missing mail, call the police, your Post Office and Higher One at the toll free number (877-211-2694) to ask if it was sent, when, and let them know it has not arrived.
A: Yes, you must pay in full or make arrangements to set-up a payment plan. See the Cashier or Business Office reception desk for details.
A: Credit students can get an ID after they show that they have paid for their class(es).
You can prove that by providing a Paid Registration Summary to the photo ID room clerk;
a receipt can be obtained as the Cashier’s Window or on eConnect. Non-Credit Classes (CE)
do not get a photo ID. They only receive a paper ID with a student number. The location of the Richland College Student ID room is the Student Life Department in El Paso Hall, Room E 034.
Hours of Operation are:
Mon, Wed, Friday: 9 a.m. - 5 p.m.
Tues & Thurs: 9 a.m. - 7 p.m.
Sat: Closed
A: Refunds will follow, providing you have either a Higher One Card or have established through Higher One a means of receiving your funds to your bank or other card. If you do not provide this information, or seek the Higher One Card, a check will be issued after 21 days. If you paid with a credit card and have no waivers or financial aid, your refund will go back to your credit card.
A: See the Veterans Affairs Office located in the Financial Aid Office. Follow their advice and/or call the VA for assistance. Call the Richland Verterans Affairs Office at 972-238-6935.
A: The RCHS Department with provide you with paperwork to establish you as authorized for an ID card. A zero balance receipt will work, as well.
A: Refunds will follow providing you have either a Higher One Card, or have established through Higher One a means of receiving your funds to your bank or other card. If you do not provide this information, or seek the Higher One Card, a check will be issued after 21 days.
How to...
- access information on Payment Plans
- access information on Returned Checks
- access information on Sponsorships
- access information on Stop Payments
- access information on Tuition / Textbook Loans
- access my Educational Tax Information
Richland offers a Tuition Installment plan which is available to all students taking semester-long FALL or SPRING classes, as long as the student registers and begins payment by their tuition due date.
You can find detailed information for Tuition Payment Plans located in the Richland Catalog and/or here under Tuition.
For question's regarding Payment Plans please contact: Linda Kunkle at 972-761-6712 or Binaya Paudyal at 972-238-3743
For questions regarding Returned Checks please contact: Joyce Helms at 972-238-6272
For questions regarding Sponsorships please contact: Rosalia Baker at 972-238-6976 or
Gloria Marek at 972-238-6724
A Stop Payment is issued for a student, in the event that a paper check issued to the student for refunds etc. has been lost or stolen.
For question's regarding Stop Payments please contact: Zeke Zepeda at 972-238-6326
The primary purpose of the tuition/textbook loan program is to assist college students who may not qualify for any other type of aid, and do not have enough disposable income to pay tuition and/or purchase books. Students who are eligible for these loans should not be receiving other funding for tuition and books.
Tuition loans are for district tuition only, if you live outside of the district, you are required to pay the difference.
These loans are initially set-up thru Richland's Financial Aid Office. However, the loan accounts are reconciled and maintained thru Richland's Accounts Receivable Department located in the Business Office.
For questions regarding Tuition/Textbook Loans please contact: Rosalia Baker at 972-238-6976 or Kresha Morgan at 972-238-6326
Literally, hundreds of 1098-T forms are returned because students have moved since last attending the DCCCD. The fastest way for the student to access a copy of their 1098-T form is via the ACS Website there is a step by step instruction form on how to enter the website, retrieve and print a copy of the 1098-T form. This instruction form can be found in the Forms section of the main page.
Also, please be aware that amounts paid for Continuing Education courses are not included on the 1098-T form unless the student also had Credit classes during a term. If you are a Continuing Education Student you may be eligible for the Hope Lifetime Learning Tax Credit. The Hope Lifetime Learning Tax Credit form can also be located in the Forms section
If you have questions about eligibility or assistance with the website please contact the ACS customer hotline at 1-877-467-3821.